Iindlela ezilungileyo zokugcina abathengi bakho bethembekile

Customer Experience Concept.UmThengi owonwabileyo ecinezela iSmiley Face Sign kwiDijithali yeThebhulethi kuPhando loKwaneliseka kwi-Intanethi

Abathengi baya kukulahla ngesivumelwano esingcono -kodwa kuphela ukubaawenzi iinzame zokubagcina benyanisekile.

Ukuba unikezela ngamava omthengi angaguqukiyo kwaye wenze okona kulungileyo kubathengi, baya kuba ncinane kakhulu ukuba bacingele abo bakhuphisana nabo.

Amaxesha amaninzi, amashishini agxininisa kumathemba.Banika ingqalelo, ukondla, kunye nokuchukumisa okuninzi ukuzisa amathemba ngenkqubo yokuthengisa.Ngamanye amaxesha, xa befika esiphelweni senkqubo yokuthengisa kwaye bathengise, abanini bamashishini baphefumla kwaye bayeke ukunikela ingqalelo "."Ukwazi oku, abanini bamashishini abalumkileyo bagxile ekugcineni abathengi."

Oko kwenza ukugcina abathengi ngaphezu kwesebe elinye, umsebenzi onenqaku elinye.Inkonzo yabathengi, ukuthengisa, amagcisa, abantu bokuhambisa - nabani na onxibelelana ngokuthe ngqo okanye okude nabathengi - unokuchaphazela ukunyaniseka kwabathengi.

Ukuphucula amava kuyo yonke indawo yokuchukumisa kunye nokunyusa ukuthembeka kwabathengi, uBrown ucebisa ezi zicwangciso zine:

Onboard abathengi ngenjongo

Xa abathengi abatsha beza kukhwela, bahlala besoyika malunga nesigqibo abasandula ukusithatha sokwenza ishishini nawe.Elo lixesha lokubethelela isigqibo sabo notyalo-mali ngonxibelelwano oluqhubekayo nokulangazelela ukunceda.

Yenza isicwangciso sokunxibelelana nabathengi abatsha yonke imihla (nge-imeyile, ifowuni, uncedo lwe-onsite, njl.njl.) kangangexesha elifanelekileyo kwimveliso yakho, inkonzo kunye neshishini.Sebenzisa iikhalenda kunye nezilumkiso ukuqinisekisa ukuba unxibelelwano olufanele ukufikelela kubathengi luyakwenza.

Lukhulise ubudlelwane

Kuhlala kulula kwaye kuyindalo ukuhlala unxibelelana nabathengi kwangoko kubudlelwane.Ke njengoko abathengi abatsha beza ebhodini, obunye ubudlelwane buqala ukuba buthathaka.Abathengi abasafuna imveliso okanye inkonzo yakho, kodwa abangafumani ngqalelo inqanaba elifanayo naxa besayina, baya kuziva bethathiwe.

Thintela oko ngokwenza umsebenzi womntu ukuqhubeka nokukhulisa ubudlelwane.Lo mntu okanye abantu benza umda wexesha, kunye neyona ndlela ichanekileyo kunye nemiyalezo yokuhlala unxibelelana nabathengi, ngaphambi kweemfuno zabo kwaye ngaphezulu kolwazi olufanelekileyo kunye neemveliso.

“Ekuqaleni, uninzi lwamashishini lugxile kwinto ayenzayo nakwindlela ayenza ngayo,” utshilo uBrown.“Kulula ukubandakanyeka kwiinkqubo zangaphakathi kunye nendlela izinto ebezisoloko zisenziwa ngayo.Ukuba ufuna ukwazi ukubagcina njani abathengi, kufuneka uphume ngaphandle kweenkqubo zakho kwaye uqwalasele ukuba kunjani ngokwembono yomthengi. ”

Chonga inyathelo elilandelayo

Nokuba wanelisekile, iimfuno zabathengi abathembekileyo ziyatshintsha.Ukugcina ukunyaniseka, ufuna ukuhlala uphambili kwiimfuno zabo eziguqukayo - mhlawumbi bancede babone iimfuno kunye nesisombululongaphambi kokuba baqondebanomcimbi omtsha okanye ovelayo.

Jonga ii-akhawunti ukuze uqaphele xa uthenga rhoqo okanye utshintsho lwexabiso.Ukudipha kunye nokulibaziseka kwii-odolo kubonisa ukuba bafumana uncedo komnye umntu.Ukonyuka okanye iiodolo ezigwenxa zisenokuthetha ukuba kukho imfuno eguqukayo onokwenza umsebenzi ongcono ekuwufezekiseni.

Yiyo yonke into oyenzayo

Ngamanye amaxesha abathengi abaqondi nokuba ubenzela okungakumbi kunomndilili.Akukhathazi ukwenza izinto eziluncedo ngamaxesha ngamaxesha (kwiindawo zohlaziyo, xa iiprojekthi okanye iikhontrakthi ziza kuvalwa, njl. njl.) Bandakanya iinkonzo ezongezelelweyo, iiyure ezinde kunye nayo nayiphi na into edityanisiweyo – kodwa ayicacanga kangako – utyalo-mali lwabo.

 

Isixhobo: Ilungiselelwe ukusuka kwi-Intanethi


Ixesha lokuposa: Feb-24-2023

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