Sonke sinethemba lokuba uninzi lwezinto zibukeka zahlukile ngo-2021- kwaye amava omthengi awahlukanga.Apha kulapho iingcali zithi olona tshintsho lukhulu luya kuba – kunye nendlela onokuziqhelanisa ngayo.

Abathengi baya kulindela iintlobo ezahlukeneyo zamava - akude, asebenzayo kunye nobuqu, ubuncinci kangangexesha elithile, ngokweNgxelo ye-Intercom ye-2021 yeNkxaso yoMthengi.

Ngapha koko, i-73% yeenkokheli zamava abathengi bathi ulindelo lwabathengi lobuqu kunye noncedo olukhawulezayo luyanda - kodwa ngama-42% kuphela aziva eqinisekile ukuba banokuhlangabezana nolu lindelo. 

"Iindlela zenguqu zikhomba kwixesha elitsha lokukhawuleza kunye nenkxaso yabathengi," utshilo uKaitlin Pettersen, uMlawuli wehlabathi, iNkxaso yabaThengi kwi-Intercom.

Nantsi into efunyenwe ngabaphandi be-Intercom - kunye neengcebiso malunga nokuba ungazibandakanya njani iintsingiselo kumava akho omthengi ka-2021.

1. Qwalasela ngakumbi

Phantse iipesenti ezingama-80 zeenkokeli zamava abathengi zifuna ukusuka kwindlela esebenzayo ukuya kwinkonzo ukuya kweyokuqala ngo-2021.

Enye yeendlela ezilungileyo zokuqalisa ukusebenza ngakumbi kukusebenza ngokusondeleyo neqela lakho lezentengiso.Abathengisi banokunceda amaqela eenkonzo ahlale phambi kweemfuno zabathengi kuba:

• yenza ukukhushulwa okuqhuba itrafikhi, ukuthengisa, imibuzo kunye nemfuno kumaqela amava abathengi
• gcina iithebhu ezikufutshane ekuziphatheni kwabathengi, ngokufuthi uchonga ukuba abathengi baya kuba nomdla okanye balahlekelwe ngumdla kuyo, kwaye
• esweni uthethathethwano, ukuqaphela amanqanaba omdla wabathengi kunye nomsebenzi kwi-intanethi nangamanye amajelo.

Ke sebenza ngokusondeleyo neqela lakho lezentengiso ngo-2021 - nokuba lifumana nje isihlalo etafileni yabo.

2. Nxibelelana ngokufanelekileyo

Phantse isibini kwisithathu seenkokheli zamava abathengi bathi babetha imiqobo yendlela inyanga nenyanga kuba abantu babo kunye nezixhobo azinxibelelani kakuhle njengoko bezifuna.

Abaninzi bathi iteknoloji yabo yenkxaso ayidibanisi ne-technonolgy yezinye iindawo ezisetyenziswa ngumbutho wabo - kwaye bahlala befuna ulwazi oluvela kwezo ndawo.

Ngelixa utyalo-mali kwi-automation efanelekileyo, ukuhamba komsebenzi kunye nee-chatbots kuya kunceda ukuphucula ubunzima bonxibelelwano, baya kusebenza kakuhle kuphela ukuba abasebenzi bafunda itekhnoloji kwaye bahlala besazi kuyo.

Ngoko njengoko uhlahlo lwabiwo-mali kwaye uceba ukunxibelelana ngokufanelekileyo kunyaka ozayo, faka ixesha, izixhobo kunye nenkuthazo kubasebenzi ukuba bahlale phezulu kwezixhobo kunye nobuchule babo.

3. Ixabiso lokuqhuba

Abaphandi bafumene inkxaso eninzi yabathengi kunye namava okusebenza baya kufuna ukusuka ekubeni bathathelwe ingqalelo "kwiziko leendleko" ukuya "kumqhubi wexabiso."

Njani?Ngaphezulu kwe-50% yeenkokheli zenkxaso yabathengi ziceba ukulinganisa impembelelo yeqela labo ekugcinweni kwabathengi kunye nokuhlaziywa kunyaka ozayo.Baza kungqina ukuba abasebenzi babo bangaphambili bagcina abathengi bethembekile kwaye bechitha.

Cwangcisa ngoku ukuqokelela idatha ubuncinane ngenyanga ukubonisa umsebenzi weqela lakho kunye nefuthe layo ekugcinweni kwabathengi.Okukhona unokulungelelanisa umzamo kunye neziphumo zokugcina idola enzima, kokukhona uya kufumana inkxaso yamava abathengi ngo-2021.

4. Fumana incoko

Iinkokeli ezininzi zamava abathengi ziye zamkela kwaye zandisa ukusetyenziswa kwe-chatbot kwiminyaka yakutshanje.Kwaye i-60% yabo basebenzisa ii-chatbots bathi ixesha labo lokusombulula liphuculwe.

Ngaba ii-chatbots kwi-arsenal yakho yenkonzo?Ukuba akunjalo, kunokuba lutyalo-mali olulumkileyo lokuphucula amava omthengi kunye nenkcitho: I-30% yeenkokeli ezisebenzisa i-chatbots zithi ukulinganiswa kokwaneliseka kwabathengi babo kunyukile.

Khuphela kwiZibonelelo ze-Intanethi