Unokuba namava asebenzayo kwishishini, kodwa ukuba abathengi abaziva ngathi ubakhathalele, abayi kuhlala bethembekile.Nantsi indlela abantu abanxibelelana nabathengi abanokuthi babonise ngayo inkathalo.

Uninzi lwemibutho ikufumanisa kulula ukufundisa abasebenzi “izakhono ezinzima” abayifunayo ukuze benze umsebenzi kakuhle kunokuphucula “izakhono ezithambileyo” zabo.

Kodwa zizakhono ezithambileyo - iimpawu zenkathalo, uvelwano, ukumamela kunye nenkxalabo - eyona nto ibaluleke kakhulu kumava omthengi.

"Elona qhinga lakho kukufundisa abasebenzi bakho ukuba ukukhathalela abathengi kujongeka njani kwisenzo," utshilo uJon Gordon, umbhali weCarpenter.“Xa bebona ukuba kumnandi kangakanani na ukukhathalela, kunye nendlela elikukhathalele ngayo ishishini, uya kufumana ukuthengwa kweqela lakho kunye nokuqhubeka nokuthatha inxaxheba.”

Ngoko kukhangeleka njani ukukhathalela?Nazi iindlela ezisixhenxe abasebenzi abanokubonisa ngazo ukuba banenkathalo:

1. Yibakho ngakumbi kunangaphambili

Njengoko ishishini liya lisiba nzima ngakumbi ngetekhnoloji, ihlala izizinto ezilula ezinokwenza abathengi bazive belungile.Nika abathengi ingqalelo yakho epheleleyo ngokuthatha amehlo kunye neendlebe kuzo zonke iziphazamiso ezikungqongileyo xa bethetha.Konke rhoqo, abasebenzi bachwetheza i-imeyile okanye baphendule imigca yokukhala ngelixa umthengi ekunye nabo.

Iinkokeli kufuneka zibe ngumzekelo apha, zibeke ecaleni iziphazamiso xa zinxibelelana nabasebenzi.

2. Yandisa isithembiso

Cela ukukunceda, kodwa musa ukundanda.Ukuba abathengi bayakundwendwela, bavume ngokukhawuleza, ukuba akunjalo ngoko nangoko, kwaye unikele ngoncedo.

Ewe kunjalo, uninzi lweshishini lenzeka kwi-Intanethi nakwifowuni kule mihla.Ke xa abathengi bekwi-intanethi, nikezela ngeseshini yencoko, kodwa ungabinayo ibhokisi yencoko ebonelela vela ngokuphindaphindiweyo.Kwifowuni, phelisa yonke incoko kunye nomnikelo omnye wokunceda, ukuba abathengi bacinga enye into.

3. Yenze ibe yeyakho

Uninzi lwabasebenzi bangaphambili mhlawumbi bafunde kwakudala ukujongana nabathengi ngamagama ukwenza amava abe buqu ngakumbi.Oko kuseyinyani.Kodwa ukongeza imemori-mhlawumbi ebhekisa kumava adlulileyo okanye ulwazi lomntu abathengi ababelana ngalo ngelinye ixesha-lubonisa ukuba uyamkhathalela umntu, hayi nje ukuthengiselana.

Uninzi lweenkcukacha zolwazi lushiya indawo yamanqaku.Khuthaza abasebenzi ukuba benze amanqaku amafutshane ukuba bona kunye noogxa banokuwasebenzisa njengeembekiselo kwiincoko ezidlulileyo ezinokuphinda zikhankanywe kwakhona.Kwicala le-flip, banokufuna ukuqaphela izinto ekungafanelanga ukuba zixoxwe nabathengi.

4. Bonisa imbeko

Ngokuqinisekileyo, abasebenzi abasebenzisana nabathengi bayazi ukuba banentlonipho.Kukho amanyathelo angakumbi onokuwathabatha ukuze ubonise imbeko ngaphezu kokuphulaphula ngokusondeleyo, ukuthetha ngobubele nelizwi elinobubele.

Umzekelo: Bonisa imbeko kubathengi ngokuqaphela into abayenzileyo.Ndingalula nje ngokubancoma ngokhetho abalwenzile ngexesha lomyalelo.Okanye, ukuba batyhila ukufezekiswa - mhlawumbi ukunyuswa komsebenzi, ukugqiba kwe-5K, ukuphumelela kwikholeji yomntwana - ngexesha leengxoxo zokwakha ubudlelwane, bancome ngomzamo owenziweyo ukuphumeza oko.Kwaye uyiphawule kwiakhawunti yabo ukuze ukwazi ukulandela ixesha elithile ezantsi kwendlela.

5. Yiba nethemba

Kuphantse ukuba akunakwenzeka ukuseta ithoni enenkathalo xa uthetha kakubi ngomsebenzi wakho, abantu okhuphisana nabo, abathengi, ishishini, imozulu okanye nantoni na.Inkcubeko engalunganga ayikhathaleli.

“Xa ubona okulungileyo, khangela okulungileyo kwaye ulindele okulungileyo, ufumana okulungileyo kwaye okulungileyo uyakufumana,” utsho uGordon.Unokuwusebenzisa lo mgaqo ngokwenza umgudu wokuyeka ukucinga abathengi ‘njengabacaphukisayo,’ ‘abasweleyo,’ ‘abangenalwazi’ okanye ‘badlala ngexesha lam.’”

Abaqeshwa akunyanzelekanga ukuba bazifakele iswekile yonke into, abathengi okanye omnye nomnye.Kodwa unokudala indawo efanelekileyo, enenkathalo ngokukhuthaza izinto ezilungileyo kwaye ucele izisombululo kwiingxaki - kwaye ungakhalazi ngezo ngxaki.

6. Yonwaba

Ukuhleka luphawu lokukhathala.Yonke incoko kunye notshintshiselwano akufuneki ibe lishishini lonke.Uburharha obufanelekileyo obuvela kuwe okanye abathengi yindlela enamandla yokwakha iibhondi ezomeleleyo.

Ubuncinci, zihlekise ngempazamo encinci - kodwa ungaze uhleke ngempazamo enkulu eye yacaphukisa abathengi.

Bonisa ubuntu bakho nabathengi.

7. Hamba imayile eyongezelelweyo

Khangela iindlela zokwenza yonke intsebenziswano ibengcono kancinane.Izenzo ezincinci, njengokuhamba abathengi ukuya emnyango okanye kwiwebhusayithi yakho, zibonisa ukuba unomdla kubathengi kunye nendlela abaphathwa ngayo.

Iifowuni zokulandela ukuqinisekisa ukuba yonke into ihambe njengoko bekulindelwe ithetha lukhulu, nayo.

Khuphela kwiZibonelelo ze-Intanethi