Abathengi banezinto ezininzi zokuthetha - ezinye zilungile, ezinye ezimbi kwaye ezinye ezimbi.Ngaba ukulungele ukuphendula?

Akunjalo kuphela abathengi abathumela oko bakucingayo ngeenkampani, iimveliso kunye nenkonzo kunanini na ngaphambili.Abanye abathengi bafunda into abayithethayo ngakumbi kunangaphambili.Kangange-93% yabathengi bathi uphononongo lwe-intanethi luchaphazela izigqibo zabo zokuthenga.

Uphononongo lwe-Intanethi lwenza umahluko omkhulu ekuphindaphindweni nasekuthengiseni okutsha.Kufuneka ulawulebonke kakuhle.

Ngokuqinisekileyo, ungathanda ukufumana lonke uphononongo oluqaqambileyo, oluhle.Kodwa awufuni.Ngoko ke kubaluleke kakhulu ukukhathalela okungalunganga kunye nophononongo olubi kunye - ukuba akukho ngcono kunophononongo oluhle.

"Ngelixa ishishini lakho lingenako ukulawula ukuba abathengi bathini ngawe kwi-Intanethi, ungalawula ibali"."Indlela okhetha ukunxulumana ngayo nabathengi kwi-Intanethi inokuguqula uphononongo olubi lube lutshintshiselwano oluhle emehlweni omthengi omtsha onokuthi ajonge ishishini lakho kwaye athathe isigqibo sokuchitha nawe okanye umntu okhuphisana naye."

Indlela yokuphendula kuphononongo olubi

Nangona ungathanda ukufumana uphononongo oluhle, iimpendulo zakho kuphononongo olubi zihlala zezo zibalaseleyo.Impendulo enembeko, efike kwangexesha ngamava angcono kunaleyo ifumene uphononongo olubi rhoqo ngaphezu kokwenza iimpazamo zokuqala.

Iingcebiso njengala manyathelo:

1. Zibambe eyakho.Sukuthatha ukugxekwa ngokwakho, okanye usenokungakwazi ukuhlala uzolile njengoko uphendula.Ngaphandle kobukrwada, intswela-bulungisa okanye ukuxoka ngokuphandle, nabani na ophendula kuphononongo olubi kwi-Intanethi kufuneka ahlale ezolile kwaye echwepheshile ngaphambi nangexesha lokuphendula.
2. Yithi enkosi.Kulula ukuthi enkosi xa umntu ekuncoma.Akulula kangako xa umntu ekuhlaba.Kodwa kufuneka 100%.Unokubulela nabani na ngolwazi oza kulufumana.Kulula, kwaye kuya kudala ithowuni elungileyo kutshintshiselwano lwakho: "Enkosi ngempendulo yakho, Mnu. Customer."
3. Cela uxolo.Nokuba awuvumelani nophononongo olubi okanye isikhalazo, uxolo lugcina ubuso kunye nomthengi kunye nabani na ofunda utshintshiselwano lophononongo kamva.Awudingi ukukhomba umzuzu ochanekileyo okanye isiganeko.Thetha nje, "Ndiyaxolisa ukuba amava akho ayisiyiyo le ubuyilindele."
4. Zilungiselele.Qinisekisa uxolo lwakho ngesenzo esibambekayo.Xelela abathengi ukuba uza kuyilungisa njani ingxaki ukuze ingenzeki kwakhona.Babuyekeze ukuba kukho ilahleko.
5. Tsiba uqhagamshelwano.Xa uphendula uphononongo olubi, zama UNGABALI igama leshishini lakho okanye imveliso okanye iinkcukacha ukunciphisa amathuba okuba kuphononongwe kuvele iziphumo zophendlo lwe-intanethi.

Indlela yokuphendula kuphononongo oluhle

Kungabonakala kungenangqondo ukuphendula kuphononongo oluhle - emva koko, izimvo ezilungileyo zithetha kakhulu.Kodwa kubalulekile ukwazisa abathengi ukuba uyeva kwaye uyabaxabisa.

1. Yithi enkosi.Yenza ngaphandle kokunciphisa oko ukwenzileyo, nawe.Bhala, “Enkosi.Siyavuya ukuba wonwabile” okanye “Enkosi.Ayinakonwaba into yokuba isebenza kakuhle kuwe” okanye “Enkosi.Siyazixabisa izincomo.”
2. Yenze ibe yeyakho.Yongeza igama lomhlomli kwimpendulo yakho ukwenza kucace ukuba ungumntu wokwenyani – hayi impendulo ezenzekelayo.Kwaye, ukwenziwa komntu kunokwenza umntu ophawulayo aqhubeke ngendlela eyakhayo.
3. Yandisa i-SEO yakho.Bandakanya igama leshishini lakho, imveliso okanye amagama abalulekileyo kwiimpendulo zakho ukuhambisa uphononongo oluhle kukhangelo lwe-intanethi lweshishini lakho.Umzekelo: “Enkosi, @DustinG.Sivuya kakhulu apha @CyberLot wonwabile nge #PerformanceCord.Sazise ukuba ikhona enye into esinokukunceda ngayo.”
4. Yongeza umnxeba kwisenzo.Awudingi ukwenza oku ngalo lonke ixesha, kodwa kulungile ukucebisa enye into ehambelana noko bakuthandayo.Umzekelo, “Enkosi kwakhona.Ungafuna ukujonga inkqubo yethu yokunyaniseka ukuze ufumane ezinye izibonelelo ezongezelelweyo! ”

Khuphela kwiZibonelelo ze-Intanethi