Ukuba ufuna abathengi abaninzi, musa ukuwisa amaxabiso okanye uphucule umgangatho wemveliso.Le yeyona nto isebenza kakuhle.

Phucula amava omthengi.

Phantse isibini kwisithathu sabathengi bathi bangatshintsha ababoneleli ukuba bafumana inkonzo engcono okanye amava avela komnye umbutho.

"Ukufumanisa ukuba abathengi baguquguquka ngokulula ukuba batshintshele kwimveliso kunye nabanikezeli benkonzo ababonelela ngamava omthengi aphezulu kubonisa ubunyani beshishini lanamhlanje kunye nokuthembeka komhlaba," utshilo uVerint's Ryan Hollenbeck, usekela mongameli omkhulu wentengiso yehlabathi kunye nomxhasi olawulayo weVerint. Inkqubo yamava oMthengi.

Ngaba unikezela ngamava aphezulu?

Kodwa kulungile kuwe ukuba ungumbutho obonelela ngamava aphezulu omthengi.

"I-gauntlet yamava omthengi iphoswe;abathengi bafuna inkonzo ekhethekileyo ukuze bathengise amashishini abo okanye baya kulisa ishishini labo kwenye indawo,” utsho uHollenbeck."Umbuzo ngoku ngulo, ziphendula njani iibrendi?"

Linganisa isenzo

Into ephambili kukukwazi ukunika abathengi ibhalansi efanelekileyo kwinkonzo yobuqu kunye noncedo lomntu.

"Imibutho kufuneka iphendukele kwizisombululo ezizenzekelayo zokujamelana nomthamo onyukileyo kunye neemfuno, kodwa kufuneka ziqinisekise ukuba ziqhubeka nokubonelela ngamava aphezulu abathengi abalindele - kubandakanywa ukukwazi ukubandakanya umntu xa kufuneka," kusho uHollenbeck."Isicwangciso sabo sokubandakanya abathengi kufuneka sixhobise abathengi ngokukwazi ukutshintshela ngaphandle komthungo phakathi kwedijithali kunye namanye amajelo."

Nazi izitshixo zesenzo sokulinganisa.

Iinkonzo ezizezona zezona zilungileyo

Ezi zezona zinto zintlanu ziphezulu abathi abathengi zibalulekile kunxibelelwano lomntu.Umncedisi wenkonzo:

• Ichaza ngokucacileyo isisombululo okanye impendulo.Olu luphawu lokugqibela lokuba inkampani kunye nabasebenzi bayo bamamele kwaye baqonde abathengi.
• Uyayivuma imeko kwaye unyanisekile ekuphenduleni kuyo.Uvelwano ikakhulu malunga nokusabela kwiimvakalelo zabathengi.Abasebenzi bafuna ukuqaphela imeko kwaye bavume iimvakalelo abathengi abaziva.
• Ubonisa ukungxamiseka ekusombululeni umba.Xa abasebenzi bexelela abathengi, “Ndifuna ukunilungisela oku kwangoko,” banokuvakalisa ungxamiseko nokuba umcimbi ungxamisekile okanye hayi.Ixelela abathengi ukuba bafanele ukuhoywa ngoko nangoko.
• Inika amanyathelo alandelayo kunye/okanye umda wexesha.Xa izinto zingenakusonjululwa ngoko nangoko, abathengi bayakhuthazwa ukuba bazi ukuba kuya kwenzeka ntoni na ngokulandelayo kwaye nini.
• Uphinda achaze imiba kwaye asebenzise amagama aqhelekileyo.Tsiba ijagoni kunye namagama angama-10 edola.Abathengi bafuna ukuva ukuba ukwiphepha elinye nabo.

Iindlela ezingcono zokuzisebenzela

Ukudala amava okuzisebenzela ngaphandle komthungo, yenze:

• Kuyaphendlwa.Iphepha le-FAQ elinobungakanani obunye alisawenzi umsebenzi.Endaweni yoko, yakha umsebenzi wokukhangela ngebar yokukhangela kuwo onke amaphepha, okanye lungisa amakhonkco "kwitheyibhile yeziqulatho iphepha lokukhangela" elingekho ngaphezulu kokucofa okukodwa kwiphepha lakho lasekhaya.Oko kunokunceda abathengi batsibele kulwazi olufanelekileyo kwimibuzo yabo kunokuskrola ukuze bafumane.
• Interactive.Ufuna ukunika ulwazi kwiifomathi ezininzi ukuhlangabezana neemfuno ezahlukeneyo kunye nokukhethwa.Abanye abathengi bafunda ngokubukela, ke iividiyo zeYouTube ziluncedo.Abanye banokuthanda imizobo ye-intanethi okanye izifundo ezibhaliweyo ukusombulula ingxaki.
• Yabelana.Nje ukuba abathengi bakhangele ulwazi kwiwebhusayithi yakho, iphepha lenkonzo okanye usetyenziso-kwaye ngethemba lokufumana oko bakucelileyo-ufuna ukufumana ulwazi oluthile kubo ukuze wenze onke amava abengcono.Bacele ukuba bareyithe ulwazi abalufumeneyo.Banike ithuba lokuthumela ingxelo yabo kwimidiya yoluntu.Oko kukunika ingxelo exabisekileyo, kwaye abanye abathengi abanokuba nemibuzo efanayo baya kufumana ithuba lokufumana iimpendulo kwimidiya yoluntu ngokukhawuleza.

Isixhobo: Ilungiselelwe ukusuka kwi-Intanethi