Khumbula loo ntlekele yokugqibela umthengi wayizisa kuwe?Ukuba nje wayecele uncedo ngokukhawuleza, ngewuyithintele, akunjalo?!Nasi isizathu sokuba abathengi bengaluceli uncedo xa befanele – kwaye ungenza njani ukuba bathethe ngokukhawuleza.

Unokucinga ukuba abathengi bangacela uncedo ngexesha abaludinga ngalo.Ngapha koko, yiloo nto kanye "unenkonzo yabathengi."

"Simele sidale inkcubeko yokufuna uncedo," kusho uVanessa K. Bohns, uprofesa onxulumene nokuziphatha koMbutho kwi-ILR School kwiYunivesithi yaseCornell, kuphando lwakhe lwakutsha nje.Kodwa ngokukhululekileyo nangokuzithemba ukucela uncedo kufuna ukuchasa iingcamango ezingeyonyani eziye zabhengezwa.

Abathengi bahlala bevumela ezinye iintsomi ukuba zifihle isigwebo sabo xa kuziwa ekuceleni uncedo.(Enyanisweni, oogxa bakho, abahlobo kunye namalungu osapho bayayenza, nabo, ngaloo nto.)

Nazi iintsomi ezintathu ezinkulu malunga nokucela uncedo- kunye nendlela onokuzigxotha ngayo kubathengi ukuze bafumane uncedo ngaphambi kokuba umba omncinci ujike ube mkhulu-okanye ongalungisekiyo-enye:

1. 'Ndiza kukhangeleka njengesidenge'

Abathengi bahlala becinga ukuba ukucela uncedo kubenza babukeke kakubi.Emva kokuba bezibandakanye kwinkqubo yokuthengisa, ukuphanda, ukubuza imibuzo ekrelekrele, mhlawumbi uthethathethwano kunye nokusebenzisa imveliso yakho, baziva bexhotyisiwe.Emva koko abakwazi ukuqonda into abavakalelwa kukuba bafanele bayiqonde, kwaye boyike ukuba babonakale bengenakukwazi.

Uphando lungqina ngenye indlela: Olunye uphononongo lufumanise ukuba abantu abacele uncedo babonwa njengabanobuchule ngakumbi - kuba abanye bayamhlonela umntu owuqaphelayo umcimbi kunye neyona ndlela ilungileyo yokuwoyisa.

Omawukwenze: Nika abathengi indlela elula yokucela uncedo kwangethuba kubudlelwane.Xa bethenga, yithi, “Abathengi abaninzi bakhankanye ukuba banenkathazo encinane no-X. Nditsalele umnxeba, kwaye ndiza kukuhamba ngayo.”Kwakhona, khangela kuzo, ubuze, "Yeyiphi imiba oye wadibana nayo no-X?"Okanye, “Ndingakunceda njani ngo-Y?”

2. 'Baya kuthi hayi'

Abathengi nabo boyika ukuba baya kwaliwa xa becela uncedo (okanye ngaso nasiphi na isicelo esikhethekileyo).Mhlawumbi hayi ngokuthe ngqo, “Hayi, andizukunceda,” kodwa boyika into enje, “Asinakuyenza loo nto” okanye “Asiyonto esiyikhathaleleyo leyo” okanye “Ayikho phantsi kwewaranti yakho.”

Ke bazama i-workaround okanye bayeke ukusebenzisa imveliso okanye inkonzo yakho- emva koko bayeke ukuthenga, kwaye okubi ngakumbi, qala ukuxelela abanye abantu ukuba bangathengi kuwe.

Kwakhona, uphando lubonisa ngenye indlela, uBohns wafumanisa: Abantu bazimisele ngakumbi ukunceda - kunye nokunceda ngokugqithisileyo - kunokuba abanye beqonda.Ewe, kwinkonzo yabathengi, u-uber-ukulungele ukunceda.

Omawukwenze: Nika abathengi yonke indlela enokwenzeka yokusombulula iingxaki kunye nokusombulula ingxaki.Khumbuza abathengi kuwo wonke umjelo wonxibelelwano - i-imeyile, i-invoyisi, imidiya yoluntu, amaphepha okufika kwiwebhusayithi, ii-FAQs, izinto zokuthengisa, njl njl - iindlela ezahlukeneyo zokufumana uncedo, ukwenza umnxeba kwingcali yenkonzo yabathengi isisombululo esilula.

3. 'Ndiyazikhathaza'

Okumangalisayo kukuba, abanye abathengi bacinga ukuba ukubiza kwabo uncedo kuyinkathazo, kwaye umntu obancedayo uyacaphuka.Basenokuvakalelwa kukuba bayanyanzelisa, kwaye umgudu wokubanceda awukho nto okanye ugqithisile “kwingxaki encinane ngolo hlobo.”

Okubi nangakumbi kukuba, basenokuba naloo “mbono ibalaseleyo” ngenxa yokuba babekhe banamava xa babecela uncedo yaye abazange baphathwe kakuhle.

Ewe kunjalo, uphando lungqina oku kungalunganga kwakhona: Uninzi lwabantu - kwaye ngokuqinisekileyo iingcali zenkonzo yabathengi - badla ngokufumana "ukukhanya okufudumeleyo" ekuncedeni abanye.Kuvakala ukuba kuhle.

Khuphela kwiZibonelelo ze-Intanethi